Please contact your local Drop Dead Pest Control Office to make your booking. - If you would like to visit our Head Office to make your booking in person, we are located at Unit 12, 800-812 Old Illawarra Road, Menai, next to Menai Indoor Swim Centre. Our office hours are Monday - Friday from 9.00am - 5.00pm. Our Head Office is also an Insect Identification Centre, so if you safely capture a bug in a container with a secure lid, and you would like it identified, please bring it into our office and we can help you with that too. We have an electronic microscope connected to a large screen TV, so if your bug is tiny, we can magnify it up to 140 x it's size!

Our technicians and Inspectors are available for appointments between the hours of 7.00am - 5.00pm Monday - Friday and from 8.00am - 4.00pm on Saturdays. We do give them a day off on Sunday!

Our friendly staff will send you an email booking confirmation once your appointment is made. We will also send you a SMS reminder to your mobile phone 48 hours before your appointment, which we ask that you respond to using the link to confirm your appointment. If for some reason you need to change your appointment, we require at least 24 or 48 hours notice. Please contact your nominated Drop Dead Pest Control office directly to do this.

Most services will require access to the internal areas of your premises, so it is necessary for you or your nominated representative to be present at the time of service.

Once your pest service has been completed full payment is required on the day at the conclusion of the appointment. This can be made by credit card, cash or cheque. Please note that we do not issue credit accounts unless a credit application has been approved in advance by the owner of your nominated Drop Dead Pest Control business. We will process your payment and email (or post) you a copy of your paid invoice along with any related treatment reports or inspection reports.

If you have confirmed your appointment with us and we arrive at your premises and there is nobody there to allow us access to the required areas to carry out your service, a service call out fee of $80 will be charged for our Inspector's time and travel to and from your premises.

Should you need to cancel or reschedule your appointment, we require at least 48 hours notice. This way we are able to allocate you appointment time to another client on our waiting list.

If you have confirmed your appointment 48 hours in advance and we arrive at your premises and there is nobody there to allow us access to complete your service, we will charge a call out fee of $80 to compensate for our Inspector's time and travel costs.

In the event of rain on the day at the time of your confirmed appointment, if the service requires an external application of pesticide, we will contact you to discuss the options for your service. Usually, if applicable, the internal areas of your premises can be treated and we can arrange another time for our technician to return and complete the external areas when the weather is more favourable. If this is not suitable, we can reschedule the entire appointment for you

As stated above, most services we provide will require internal access to your premises, so it is necessary for you or your nominated representative to be present at the time of your service.

We would appreciate it if you could please unlock any external tages and provide clear access for our technician to use any required equipment around your premises. If we are providing a service for your home, we will require you to provide parking for our technicians vehicle on your property as the EPA does not generally allow us to park our vehicle on the road to perform some services.

It is important that you secure your pets inside the home or garage if we are completing a spray treatment to your home and property. It is perfectly safe for them to be there whilst we are completing our treatment. Of course we do understand if you wish to remove them from the property whilst the pest treatment is in progress. Once the external pesticide has dried, your pets can then enter the yard areas. We would appreciate if you could advise us when you make your appointment if you have a fish pond in your yard. Fish are sensitive to pesticides and the pond needs to be covered. We do not spray near fish ponds.

Whilst we are at your premises, we will respect your personal belongings and property and take the utmost care whilst completing our work. Our Inspectors and technicians do remove their boots when entering your home.

If we see any additional potential pest issues whilst we are completing our service, we will advise you of our findings and recommend the best course of action.