About | Drop Dead Pest Control

Terms & Conditions

Booking Your Appointment

You can book a service by:

  • Calling us on (02) 9541 1365
  • Emailing info@dropdeadpestcontrol.com.au
  • Submitting an enquiry through our website
  • Using our webchat (if we’re closed, we’ll call you back once we reopen)

You’re also welcome to visit our Head Office at:
Unit 12, 800–812 Old Illawarra Road, Menai (next to Menai Indoor Swim Centre)
Office hours: Monday – Friday, 9:00am – 5:00pm

Our Head Office also operates as an Insect Identification Centre. If you capture a bug in a secure container, bring it in and we’ll identify it using our electronic microscope, which magnifies up to 140x on a large screen.

We also have an office located at 852 Kingsway Gymea. Office hours: Monday – Friday, 9:00am – 5:00pm. Please call prior to visit, as our Gymea staff may be out of office at certain times. 

Technician Operating Hours

  • Monday – Friday: 7:00am – 5:00pm
  • Saturday: 8:00am – 4:00pm
  • Closed Sundays

For enquiries about after-hours work, please contact our office.

Appointment Confirmations

Once your appointment is booked, you’ll receive:

  • Email confirmation of your booking
  • SMS reminder 48 hours before your appointment – please confirm via the link provided

If you need to change your booking, we require at least 24 hours notice by calling (02) 9541 1365.
A cancellation fee of $90 may apply if less than 24 hours notice is given or if access is unavailable when our technician arrives. 

Note: Most services require internal access, so you or a nominated representative must be present at the time of service. If you are unsure, please confirm with our office prior to your booking. 

Payment for Services

  • Full payment is required on the day of service (credit card, cash, or cheque accepted).
  • Credit accounts are not available unless a prior credit application has been approved by the business owner.
  • A paid invoice and any related reports will be emailed (or posted) once payment is processed.

Weather Policy

If rain affects external treatments, we will either:

  • Complete internal treatments (if applicable) and reschedule the external service, or
  • Reschedule the entire appointment if necessary.

Access to Your Premises

  • Please ensure clear access to all areas requiring treatment.
  • Unlock gates and allow space for any required equipment.
  • For residential services, please provide parking on your property where possible, as the EPA does not always allow roadside servicing.
  • Customers are responsible for preparing the premises as advised (e.g., moving furniture, clearing cupboards, covering food, or relocating items if requested). Failure to prepare may limit the effectiveness of the service.Please also close external windows, removing clothes from washing lines and remove pet bowls/toys from outside areas. If there are any other items you wish not to be treatment such as outdoor cushions, shoes etc. please also bring these inside.

Pets

  • Pets must be secured away from treatment areas during service and for any drying period specified by the technician.
  • It is generally safe for pets to remain indoors, but treated surfaces should be avoided until dry (usually 15 minutes indoors and 30 minutes outdoors, depending on conditions).
  • Please advise us at booking if you have a fish pond, as it must be covered. We do not spray near ponds.

Health & Safety

  • Please inform us at booking if anyone in the household is pregnant, has asthma, allergies, or other health conditions that may be affected by pest treatments.
  • Customers must follow the technician’s safety instructions, including avoiding treated areas until surfaces are fully dry.

Duty of Care

Our technicians respect your home and belongings, and remove shoes when entering your home.

If we notice other pest-related issues during service, we’ll let you know and provide recommendations.

Warranty

  • Many of our services include a warranty, though some pests and circumstances limit what can be guaranteed.
  • Your technician will explain any applicable warranty at the time of service.
  • Warranties do not apply in the following situations:
    • Poor hygiene, sanitation, or lack of maintenance that contributes to pest activity
    • Structural defects that allow pest entry (e.g., gaps, leaks, damaged timbers)
    • If another pest control company services the same area during the warranty period
  • If you have concerns within the warranty period, contact our office. A technician will follow up promptly and return if required to investigate further.

Liability

Drop Dead Pest Control takes the utmost care in providing services. However, we accept no liability for consequential loss, damage, or injury (such as spoiled stock, business interruption, or secondary pest issues) beyond the cost of the original service.

Communication

By booking a service, you consent to receiving emails and SMS related to your appointment, confirmations, reminders, invoices, and reports